Confirmations, reminders and rating requests go out on their own.
Email, SMS and push
Three channels. Choose what goes to whom and the message reaches the customer where they will see it.
Seventeen automatic messages
Confirmation, change, cancellation, reminder, waiting for approval, waitlist, failed payment, rating request and more. You send nothing by hand.
Your own templates
Rewrite the messages in your own tone, separately for email and for SMS.
Three template levels
Default, company and location. A location overrides only what it needs and can return to the company text any time.
A template per language
We write to customers in their language and you can adjust the text for each one.
Placeholders
Name, service, staff member, date and time, duration, location and address. We show you what can be inserted.
SMS counter
While writing you see the character count and how many texts it becomes, so the bill holds no surprises.
Preview before saving
Look at how the message reads before it goes to anyone.
Reminder on the day
Every morning we send reminders for that day's bookings, in your location's own time. Each customer gets one.
Notification centre
The app has a bell with an unread count. You can accept or decline a booking straight from it.
Push on several devices
Alerts reach your phone and computer even with the app closed. You manage the devices and can sign any of them out.
A record of what went out
See what was sent, what is in progress and what failed, instead of hoping it probably arrived.
Company news
Publish articles with images for your own team - announcements, changes, business news.
App on phone and desktop
Install Instant as an app and notifications arrive even with the browser closed.
Feedback and requests
Send us a bug, an idea or a change request from any screen - we see it right away.